JellyCat Merry Mouse JellyCat

Prompt shipping and expert packing

We provide a variety of shipping options owing to our long-running partnerships with UPS, FedEx and DHL. Our warehouse personnel will pack every item to our exacting specifications. Your items are carefully inspected and properly secured before shipping. We deliver to hundreds of thousands of customers each day across different countries. This is a sign of our determination to becoming the largest online retailer on the planet. We have distribution centers as well as warehouses across Europe and the USA.

Note: Orders containing more than one product are assigned a particular processing time, dependent on the particular product.

Prior to shipment, we will conduct a thorough inspection of the items you've ordered. The majority of orders are shipped within 48 hours. The time to deliver varies from 3-7 days.

Returns

The stock is dynamic and we do not completely manage it because several parties are involved, which includes our factory and warehouse. The actual stock can change at any moment. Please be aware it's possible your order could become unfulfilled once you've placed your order.

Our policy is valid for 30 days. If you haven't received the product within the 30 days period, we are not able to issue the option of a refund or exchange.

You are able to return an item if it is unused and in the same state as when you received it. It should also be in the original packaging.